Shipping policy

 

Effective Date: February 13, 2026

At Rovker, customer satisfaction is our top priority. We are committed to processing and shipping your order as quickly and efficiently as possible. Please review the following Shipping Policy carefully before placing an order on our website.

By placing an order through Rovker.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below.

1. Shipping Carriers

Rovker works with reputable domestic and international shipping carriers to deliver orders safely and efficiently. Depending on the shipping destination, package size, product type, warehouse availability, and carrier capacity, your order may be shipped through one of the following carriers:

  • UPS

  • FedEx

  • USPS

  • DHL

Rovker reserves the right to select the shipping carrier that best meets the requirements of your order. Customers generally cannot request a specific carrier unless otherwise agreed to by Rovker in writing.

Carrier selection may vary from order to order, even for the same destination.

Sales Tax

Applicable sales tax will be charged based on the shipping address and applicable federal, state, and local laws. The applicable tax amount will be displayed during checkout before you complete your purchase.

2. Age and Rider Requirements

Rovker electric bikes are intended for adult customers and are not sold directly to individuals under 18 years of age.

If a rider is under 18, the use of a Rovker electric bike must be permitted and supervised by a parent or legal guardian, where permitted by applicable law.

Customers and riders are responsible for understanding and complying with all applicable federal, state, county, and local laws, regulations, licensing requirements, age restrictions, helmet requirements, and other safety requirements applicable to the use of an electric bike.

Rovker is not responsible for the customer's failure to comply with applicable laws or regulations.

3. Shipping Costs and Eligible Destinations

Free Standard Shipping

Rovker currently offers free standard shipping on eligible orders shipped within our supported delivery areas.

Shipping promotions, eligibility requirements, or available shipping methods may vary by product and destination. Any applicable shipping charges will be displayed at checkout before payment is completed.

Shipping Area

At this time, Rovker ships to addresses within the contiguous United States (the lower 48 states).

We currently do not ship to:

  • Alaska (AK)

  • Hawaii (HI)

  • Puerto Rico (PR)

  • U.S. territories

  • P.O. Boxes

  • APO/FPO military addresses

  • International destinations

Certain remote or restricted delivery locations may also be unavailable depending on carrier requirements.

If an order is placed using an address that we are unable to service, Rovker reserves the right to contact the customer to request an alternative address or cancel the order and issue an applicable refund.

Customers are responsible for providing a complete and accurate shipping address at checkout.

4. Shipping Locations and Warehouses

Most Rovker orders are shipped from our warehouses located in the United States, including facilities in:

  • Los Angeles
    7776 Tippecanoe Avenue,San Bernardino,CA,92410
  • New Jersey
    3363 Gun Club Rd, Nazareth, PA 18064
  • Savannah
    320 Morgan Lakes Industrial Blvd. Unit D04Pooler GA. 31322
  • Houston
    14402 Fallbrook Dr Suite 290,Cypress,TX,77429

Orders are generally assigned to the warehouse based on product availability, inventory levels, shipping destination, and operational efficiency.

For certain accessories, replacement parts, special-order products, or items temporarily unavailable at our U.S. warehouses, Rovker may ship directly from our manufacturing facility or fulfillment location in China.

When an order or part of an order ships internationally from China, the actual delivery time may be longer than standard U.S. warehouse shipments.

Customers will be provided with tracking information once the shipment has been dispatched.

5. Order Processing Time

For products listed as in stock, orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

  • Promotional campaigns

  • Major sales events

  • Product launches

  • Holiday periods

  • Peak shipping seasons

  • Unexpected increases in order volume

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

Business Days

For purposes of this Shipping Policy, business days are generally Monday through Friday, excluding U.S. federal holidays.

Our standard processing time is based on U.S. Eastern Time (ET).

Please note that order processing time is separate from transit time. The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.

6. Estimated Delivery Time

After an order has been shipped, standard delivery within the contiguous United States typically takes approximately:

2–8 business days

Delivery estimates may vary depending on the destination, shipping carrier, product availability, warehouse location, weather conditions, and other circumstances affecting transportation.

The estimated delivery time is provided for reference only and is not guaranteed.

Delivery delays may occur due to circumstances beyond Rovker's reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Carrier service disruptions

  • High shipping volumes

  • Transportation delays

  • Address-related issues

  • Carrier operating restrictions

  • Government actions

  • Supply chain disruptions

  • Other unforeseen circumstances

Rovker is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

7. Pre-Order Products

Certain Rovker products may be offered for pre-order before they are available for immediate shipment.

For pre-order products:

  • The estimated shipping date will be clearly indicated on the applicable product page whenever available.

  • Estimated shipping dates are subject to change due to manufacturing, quality control, inventory, transportation, or other logistical factors.

  • Orders containing both in-stock and pre-order products may be shipped separately.

  • Additional shipping charges will generally not apply to separate shipments resulting from our fulfillment process.

If you would like to receive in-stock items as quickly as possible, we recommend placing separate orders for in-stock and pre-order products.

Pre-order shipping dates are estimates only and are not guaranteed.

If a significant change to the expected shipping schedule occurs, Rovker may contact the customer using the contact information provided with the order.

8. Shipping Confirmation and Order Tracking

Once your order has been shipped, Rovker will generally send a shipping confirmation email to the email address provided at checkout.

The shipping confirmation may include:

  • Shipping carrier

  • Tracking number

  • Shipment status

  • Estimated delivery date

Please allow approximately 24–72 hours for tracking information to become active in the carrier's system after the shipment has been processed.

Tracking information may initially show limited movement or no updates while the package is being transferred between facilities.

Tracking Your Order

Customers may track their order through:

  • Their Rovker account, if registered

  • The order tracking function available on Rovker.com

  • The tracking number provided in the shipping confirmation email

If you have questions regarding your shipment or tracking information, please contact:

Email: support@rovker.com

Our customer service team generally responds to inquiries within 24 business hours. Response times may be longer during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

9. Customized and Special-Order Products

Certain replacement components or factory-customized products may require additional production time.

Examples may include, but are not limited to:

  • Battery keys

  • Throttle keys

  • Lock cylinders

  • Special replacement parts

  • Other customized components

Customized or special-order products generally require approximately 10–20 days for production and preparation before shipment.

To ensure compatibility and accuracy, customers may be required to provide the correct key code, lock-cylinder code, model information, or other required specifications at checkout.

Customers are responsible for ensuring that all information submitted for customized products is accurate.

Incorrect or incomplete information may result in production delays, additional costs, or an incompatible product.

Cancellation of Customized Products

Once production of a customized or special-order product has begun, the order cannot be canceled or modified.

Because these products are manufactured or prepared specifically according to the customer's requirements, customized products may also be subject to additional return restrictions under our applicable Return and Refund Policy.

10. Shipping Address Changes and Order Modifications

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before Shipment

If you need to change your shipping address, please contact Rovker as soon as possible.

Address changes requested before a tracking number has been issued can generally be processed free of charge, provided the order has not yet entered the shipping process.

However, we cannot guarantee that an address change will be possible once an order has entered fulfillment.

After Shipment

Once an order has been shipped and is in transit, address changes may be subject to carrier restrictions and additional charges.

For eligible FedEx shipments, a carrier rerouting or address-change fee of $20 may apply.

Any address change after shipment is subject to carrier approval and is not guaranteed.

If the carrier cannot complete the requested change, the original shipping address may remain in effect.

Cancellation After Shipment

Once an order has been shipped, cancellation is no longer considered a standard order cancellation.

If a customer requests cancellation after shipment, or if the package is refused, undeliverable, or returned after being shipped, a $200 handling and return fee may apply.

This fee may cover costs associated with:

  • Return shipping

  • Carrier charges or penalties

  • Warehouse handling

  • Inspection and restocking

  • Administrative processing

Any applicable refund will be processed after the returned product has been received and inspected, subject to our Return and Refund Policy.

11. Split Shipments

To improve fulfillment efficiency and reduce overall delivery time, an order may be shipped in multiple packages.

For example:

  • The main electric bike may ship separately from accessories.

  • Replacement parts may ship separately from the original order.

  • Products fulfilled from different warehouses may arrive at different times.

Each package may have its own tracking number.

If your order contains multiple packages, please check all available tracking numbers before contacting customer service regarding a missing item.

Separate deliveries do not necessarily indicate that an item is missing.

12. Lost, Stolen, or Damaged Packages

Once a package has been handed over to the shipping carrier, the shipment is subject to the carrier's transportation and delivery procedures.

Rovker is not responsible for packages that are lost, stolen, misdelivered, or damaged after delivery when such issues are caused by the carrier, an incorrect address provided by the customer, or circumstances outside Rovker's reasonable control.

Delivered but Missing

If tracking information shows that a package has been delivered but you cannot locate it, please:

  1. Check around your property and any designated delivery locations.

  2. Ask household members, neighbors, or building management whether the package was received.

  3. Review the carrier's delivery confirmation and tracking information.

  4. Contact the shipping carrier directly to report the issue.

  5. Contact Rovker customer service if additional assistance is needed.

For packages confirmed as delivered, Rovker may request that the customer cooperate with the carrier's investigation.

Damaged Upon Delivery

If your order arrives visibly damaged, please take clear photographs of:

  • The outside of the shipping package

  • Shipping labels

  • Any visible damage

  • The product and affected components

  • Internal packaging materials

Please contact Rovker at support@rovker.com within 48 hours of delivery.

Prompt notification allows us to evaluate the condition of the shipment and, where applicable, assist with a carrier or insurance claim.

Failure to report visible shipping damage within the required period may affect our ability to pursue a claim with the carrier.

13. Return Shipping Responsibility

Unless otherwise stated in our applicable warranty or Return and Refund Policy, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

Customers should use a reliable shipping service that provides:

  • Shipment tracking

  • Delivery confirmation

  • Appropriate shipping insurance

Rovker is not responsible for returned packages that are lost, stolen, damaged, or otherwise not successfully delivered to our designated return location.

Customers should retain the tracking number and proof of shipment until the return has been fully processed.

For products returned under warranty or due to a confirmed manufacturing defect, shipping responsibilities may differ according to the applicable warranty terms.

Please refer to our Limited Warranty Policy and Return and Refund Policy for complete eligibility requirements and procedures.

14. Shipping Restrictions

Certain products may be subject to additional transportation requirements or restrictions due to their size, weight, battery type, packaging requirements, or applicable carrier regulations.

Electric bikes and lithium-ion batteries may be subject to special handling and transportation requirements.

Shipping methods and carriers may therefore vary depending on the product and destination.

Rovker reserves the right to modify the shipping method, shipping carrier, or fulfillment location when reasonably necessary to complete delivery.

15. Delivery Issues Caused by Incorrect Information

Customers are responsible for ensuring that all order information is accurate and complete, including:

  • Full name

  • Shipping address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Phone number

  • Email address

Rovker is not responsible for delays, additional carrier charges, failed deliveries, or returned shipments resulting from incorrect or incomplete information provided by the customer.

If a package is returned to Rovker because the address was incorrect or the shipment could not be delivered, additional shipping or handling charges may apply before the package can be reshipped.

16. Holidays, Peak Seasons, and Force Majeure

Shipping and order processing may take longer during public holidays, major promotional periods, peak shopping seasons, or other periods of unusually high order volume.

Delivery or fulfillment may also be delayed by circumstances beyond Rovker's reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Fires or floods

  • Transportation disruptions

  • Labor shortages or disputes

  • Supply chain interruptions

  • Manufacturing delays

  • Government actions

  • Public health emergencies

  • Carrier disruptions

  • Acts of war or terrorism

  • Other unforeseen events

Rovker will make reasonable efforts to minimize the impact of such events and resume normal fulfillment operations as soon as reasonably possible.

However, delays caused by such circumstances do not constitute a failure by Rovker to fulfill its obligations where performance is prevented or materially affected by events outside our reasonable control.

17. Shipping Policy Changes

Rovker reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is published on this page, unless otherwise stated.

We encourage customers to review this page periodically for the latest information regarding shipping methods, delivery areas, processing times, and applicable shipping terms.

18. Contact Us

If you have questions regarding your order, shipping status, delivery, or this Shipping Policy, please contact our customer service team:

Rovker Technology Limited
Email: support@rovker.com
Website: Rovker.com

We are committed to providing timely and helpful support throughout your shopping and delivery experience.

By placing an order on Rovker.com, you acknowledge that you have read and agreed to this Shipping Policy.