Warranty Policy

 

Effective Date: February 13, 2026

At Rovker, we are committed to providing reliable, high-quality electric bikes and dependable customer support. This Warranty Policy explains the warranty coverage available for Rovker products purchased through the Rovker website.

By purchasing a Rovker product, you acknowledge and agree to the terms and conditions of this Warranty Policy.

1. Warranty Coverage

This Warranty Policy applies only to Rovker products purchased directly through the Rovker website.

Products purchased through third-party marketplaces, retailers, distributors, or other unauthorized sales channels—including Amazon, Best Buy, physical retail stores, or other third-party sellers—are subject to the warranty policies of the respective seller or retailer.

Rovker is not responsible for warranty claims related to products purchased from unauthorized sellers.

2. Two-Year Limited Electric Bike Warranty

For eligible Rovker electric bikes, we provide a 2-year limited warranty covering defects in materials and workmanship under normal and intended use.

The warranty period begins on the date the original purchaser receives the electric bike.

What Is Covered

During the applicable warranty period, Rovker may, at its discretion, repair or replace defective components that are determined to have a manufacturing or material defect.

Covered components may include, but are not limited to:

  • Motor

  • Controller

  • Display

  • Charger

  • Electrical wiring and connectors

  • Throttle

  • Pedal-assist components

  • Frame, subject to the separate frame warranty terms below

  • Other original components determined by Rovker to have a manufacturing defect

Warranty coverage applies only when the product has been used, maintained, assembled, and operated in accordance with the applicable product instructions and safety guidelines.

What Is Not Covered

This limited warranty does not cover:

  • Normal wear and tear

  • Consumable or maintenance items

  • Cosmetic damage that does not affect functionality

  • Damage caused by accidents, crashes, collisions, or falls

  • Improper assembly or installation

  • Improper maintenance or storage

  • Misuse, abuse, or abnormal use

  • Modification or alteration of the product

  • Unauthorized repairs or service

  • Installation of incompatible or unauthorized components

  • Water or liquid damage

  • Corrosion or rust

  • Damage caused by excessive loads or improper riding conditions

  • Damage caused by use outside the intended purpose of the product

  • Damage caused by failure to follow the owner's manual or maintenance instructions

3. Original Purchaser

An Original Purchaser is the person who purchased the electric bike directly from the Rovker website.

For eligible purchases, the Original Purchaser receives the applicable warranty coverage described in this policy.

To submit a warranty claim, the Original Purchaser may be required to provide:

  • Original order number

  • Proof of purchase

  • Purchaser's name

  • Product model

  • Product serial number, if applicable

  • Photos or videos showing the issue

  • A detailed description of the problem

The warranty period begins when the Original Purchaser receives the electric bike and does not restart when a component is repaired or replaced.

4. Subsequent Owners

Unless otherwise stated in a specific product warranty, warranty coverage for a Subsequent Owner is subject to the following conditions.

A Subsequent Owner means the second or any later owner of a Rovker electric bike.

The Subsequent Owner must provide valid original proof of purchase showing:

  • The original purchaser's name

  • Original order number

  • Purchase date

  • Product information

The warranty period remains calculated from the date the Original Purchaser received the electric bike. A change in ownership does not reset or extend the original warranty period.

Rovker may require additional documentation to verify the original purchase and warranty eligibility.

5. Two-Year Limited Frame Warranty — U.S. Only

Rovker stands behind the structural quality of its electric bike frames.

For eligible Rovker electric bikes in the United States, we provide a 2-year limited frame warranty covering defects in materials and workmanship under normal use.

What Is Covered

This warranty covers:

  • Manufacturing defects in the frame

  • Material defects in the frame

  • Structural defects resulting from the original manufacturing process

What Is Not Covered

The frame warranty does not cover damage resulting from:

  • Accidents or collisions

  • Crashes or falls

  • Misuse or abuse

  • Improper assembly

  • Improper installation

  • Unauthorized modification

  • Welding, drilling, cutting, or structural alteration

  • Improper repairs

  • Neglect

  • Corrosion or rust

  • Normal wear and tear

  • Commercial use

  • Rental use

  • Racing or competition use

  • Use outside the intended purpose of the product

The frame warranty also does not apply to complete electric bikes with an original retail price of less than $600, unless otherwise stated by Rovker in writing.

Frame Warranty Claim

To submit a frame warranty claim, please contact Rovker Customer Support and provide:

  1. Original proof of purchase

  2. Product model and serial number, if applicable

  3. Clear photos of the entire bike

  4. Clear photos showing the alleged frame defect

  5. A detailed description of the issue

If the claim is approved, Rovker may, at its discretion:

  • Repair the frame;

  • Replace the frame; or

  • Provide an appropriate replacement solution.

Unless otherwise required by applicable law, the customer may be responsible for shipping costs associated with sending the frame or product to a Rovker service center.

This frame warranty applies only to eligible purchasers in the United States and is subject to the terms of this Warranty Policy.

6. Accessory Warranty

Accessories purchased separately from the Rovker website are covered by a 6-month limited warranty against defects in materials and workmanship.

The warranty period begins on the date the accessory is delivered.

Within 7 Days of Delivery

If an accessory has a verified quality or manufacturing defect within 7 days of delivery:

  • Rovker will provide an eligible replacement or return solution.

  • Rovker will cover reasonable return or replacement shipping costs associated with a verified quality issue.

If there is no quality issue:

  • Exchanges are not accepted.

  • For eligible returns, a 20% handling and shipping fee, with a minimum charge of $15, will be deducted from the refund.

After 7 Days of Delivery

After 7 days from delivery:

  • Returns are not accepted.

  • Exchanges are not accepted unless required by applicable law or approved by Rovker due to a verified manufacturing defect.

  • Valid warranty claims may still be evaluated during the applicable 6-month warranty period.

7. Battery Warranty

Due to the specialized nature of lithium-ion batteries, Rovker provides a 3-month limited warranty for Rovker lithium-ion batteries against defects in materials and workmanship.

The battery warranty begins on the original purchase date.

Battery Warranty Does Not Cover

Battery damage caused by any of the following is not covered:

  • Voltage surges

  • Use of an improper or incompatible charger

  • Incorrect charging practices

  • Improper storage

  • Improper maintenance

  • Misuse or abuse

  • Physical damage

  • Water or liquid damage

  • Modification or disassembly

  • Normal battery capacity degradation

  • Normal wear and tear

  • Damage caused by leaving the battery unused or improperly stored for an extended period

Important Battery Storage Notice

Lithium-ion batteries require proper storage and regular maintenance.

If an electric bike battery is left unused for an extended period, especially for more than 15 consecutive days, the battery may gradually discharge. If the battery becomes deeply discharged, it may become difficult or impossible to recharge.

Damage resulting from prolonged inactivity, improper storage, or failure to maintain an appropriate charge level is considered user-caused damage and is not covered by this warranty.

Recommended Storage Method

Before storing your Rovker electric bike for an extended period:

  1. Fully charge the battery.

  2. Turn off the electric bike.

  3. Disconnect and remove the battery from the bike when appropriate.

  4. Store the battery in a cool, dry, and safe location.

  5. Keep the battery away from excessive heat, moisture, direct sunlight, and extreme temperatures.

  6. Check the battery periodically and maintain an appropriate charge level according to the owner's manual.

Always follow the charging, storage, and maintenance instructions provided with your specific Rovker product.

8. Normal Wear and Tear

Normal wear and tear is not covered under warranty.

Normal wear and tear means the natural deterioration of components resulting from regular use, riding, maintenance, and aging.

Wear-and-tear items include, but are not limited to:

  • Tires

  • Inner tubes

  • Brake pads

  • Bearings

  • Chains

  • Freewheels

  • Cassettes

  • Chainrings

  • Drivetrain gears

  • Derailleurs

  • Shift cables and housing

  • Brake cables and housing

  • Spokes

  • Handlebar grips

  • Pedals

  • Rubber components

  • Seals

  • Fasteners

  • Stripped or damaged threads and bolts

  • Tools

  • Other consumable or maintenance components

Replacement of wear-and-tear parts may be available through Rovker Customer Support at the customer's expense.

9. Warranty Exclusions

This Warranty Policy does not cover damage, failure, or defects resulting from:

Improper Assembly or Installation

  • Incorrect assembly

  • Improper installation of components

  • Failure to follow assembly instructions

  • Installation performed by an unqualified person

Accidents and Misuse

  • Crashes

  • Collisions

  • Falls

  • Abuse

  • Neglect

  • Excessive or abnormal use

  • Overloading

  • Improper riding

  • Use outside the intended application

Unauthorized Modification

  • Modifying the motor, controller, battery, wiring, frame, or other components

  • Installing aftermarket components that are incompatible with the product

  • Installing parts or accessories not approved or designed for the product

  • Altering electrical or mechanical systems

  • Removing or modifying safety components

Improper Maintenance

  • Failure to perform recommended maintenance

  • Failure to follow service intervals

  • Failure to properly inspect the bike

  • Continued use after identifying a potentially unsafe condition

Environmental Damage

  • Water damage

  • Corrosion

  • Rust

  • Extreme environmental exposure

  • Improper storage

Unauthorized Repairs

Damage caused by repairs, servicing, or modifications performed by a person or service provider not authorized by Rovker is not covered.

10. Warranty Claim Process

We aim to make the warranty process as simple and efficient as possible.

Step 1 — Contact Rovker Customer Support

Email:

support@rovker.com

Please include:

  • Full name

  • Original order number

  • Proof of purchase

  • Product model

  • Product serial number, if applicable

  • Description of the problem

  • Photos or videos clearly showing the issue

Providing complete information helps us evaluate your claim more quickly.

Step 2 — Evaluation

Our customer support team will review the information you provide and determine whether the issue may be covered under this Warranty Policy.

Rovker may request additional:

  • Photos

  • Videos

  • Product information

  • Diagnostic information

  • Troubleshooting steps

In some cases, Rovker may require the product or affected component to be returned for inspection before approving a warranty claim.

Step 3 — Warranty Resolution

If the claim is approved, Rovker may, at its discretion:

  • Provide replacement parts;

  • Repair the defective component;

  • Replace the defective component;

  • Replace the affected product; or

  • Provide another reasonable warranty solution.

The replacement product or component may be new, refurbished, or functionally equivalent, subject to availability.

A replacement component does not automatically restart or extend the original warranty period.

11. Shipping and Warranty Service

If a warranty claim is approved, Rovker will determine whether shipping costs are covered based on the nature of the defect and the specific warranty claim.

For certain repairs, replacements, or service-center inspections, shipping fees may apply.

Customers should not ship products or components to Rovker without receiving return instructions from Customer Support.

Unauthorized shipments may be refused or returned at the customer's expense.

12. Proof of Purchase

A valid proof of purchase may be required for all warranty claims.

Acceptable proof may include:

  • Rovker order confirmation

  • Original sales receipt

  • Order number

  • Other documentation reasonably sufficient to verify the original purchase

Rovker reserves the right to reject a warranty claim if the purchase cannot be verified or if the product was purchased through an unauthorized sales channel.

13. Product Modifications and Replacement Parts

Using unauthorized or incompatible components may affect warranty eligibility.

Customers should contact Rovker before installing modifications or replacement components that could affect the electrical, mechanical, or structural systems of the bike.

Rovker is not responsible for damage caused by third-party components, accessories, modifications, or repairs that are not approved by Rovker.

14. Safety and Continued Use

If your electric bike develops a condition that may create a safety risk, stop using the product immediately and contact Rovker Customer Support.

Do not continue riding or attempting to repair the product if doing so may cause additional damage or create a safety hazard.

Failure to stop using a product after a known defect or safety issue may result in additional damage that is not covered by this warranty.

15. Limitation of Warranty

To the maximum extent permitted by applicable law, this Warranty Policy provides the remedies specifically described above.

Rovker's responsibility under this limited warranty is generally limited to the repair, replacement, or other warranty remedy determined by Rovker for an eligible covered defect.

This warranty does not cover incidental, indirect, special, or consequential damages to the extent such exclusions are permitted by applicable law.

Some states do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages. Therefore, some of the above limitations may not apply to you.

16. Statutory Rights

This Warranty Policy provides specific warranty rights. It does not limit any rights or remedies that you may have under applicable federal, state, or local laws.

Your legal rights may vary depending on the state or jurisdiction in which you reside.

Where applicable law provides greater warranty protection than this policy, the applicable law will control.

17. Changes to This Warranty Policy

Rovker reserves the right to update or modify this Warranty Policy from time to time.

Any changes will become effective when the revised policy is posted on the Rovker website, unless otherwise required by applicable law.

The warranty terms applicable to a purchase will generally be determined based on the warranty policy in effect at the time of purchase, subject to applicable law.

18. Customer Support

If you have questions about your warranty coverage, product service, or a potential warranty claim, please contact:

Rovker Customer Support
📧 support@rovker.com

When contacting us, please provide your order number and a clear description of the issue whenever possible.

Our team is here to help you keep your Rovker electric bike operating safely and reliably.

Important Reminder

Please keep your original order confirmation and proof of purchase for the entire warranty period.

For the best ownership experience, always follow the instructions in your Rovker owner's manual regarding assembly, charging, storage, maintenance, and safe operation.

Thank you for choosing Rovker. We are committed to supporting you throughout your ownership experience.