Refund policy

At Rovker, we are committed to providing a straightforward and customer-friendly return experience. Please carefully review the following Return & Refund Policy before submitting a return request.

This policy applies only to products purchased directly from the official Rovker website. By submitting a return request, you acknowledge and agree to the terms outlined below.

1. Returns for Non-Quality Issues

1.1 New and Unused Electric Bikes

Rovker accepts returns of new and unused electric bikes within 30 days of delivery, provided that all eligibility requirements below are met.

Eligibility Requirements

To qualify for a return:

The electric bike must be unused, unassembled, and in its original condition.
The bike must not show signs of riding, installation, modification, damage, or excessive wear.
The product must be returned with its original packaging, including the original box and applicable accessories.
All included components, manuals, chargers, tools, and accessories should be returned with the bike.
A valid proof of purchase or order number must be provided.
The return must be authorized by Rovker before the product is shipped back.

Returns Within 14 Days of Delivery

If the return is requested within 14 days of delivery:

A full refund will be issued after the returned product passes inspection.
The customer is responsible for the return shipping cost of $200 per electric bike.
The original shipping fee, if applicable, may not be refundable.

Returns From 15–30 Days After Delivery

If the return is requested between 15 and 30 days after delivery:

A full refund will be issued after inspection and approval.
The customer is responsible for the return shipping cost of $200 per electric bike.
A 20% restocking fee will be deducted from the refundable product amount.
The product must still meet all return eligibility requirements.

1.2 Used Electric Bikes

If an electric bike has been used, ridden, assembled, or otherwise operated, it may still qualify for a return within 30 days of delivery, subject to inspection and approval by Rovker.

For approved returns:

A refund will be issued after the returned bike has been received and inspected.
The customer is responsible for return shipping costs of $200 per electric bike.
A 20% restocking fee will be deducted from the refundable product amount.
Any damage caused by improper use, accidents, unauthorized modifications, neglect, or failure to follow the product instructions may affect the refund amount or result in the return being denied.

Returns After 30 Days

Returns for non-quality reasons are not accepted after 30 days from the delivery date.

Products that experience a covered issue after the return period may be eligible for service, repair, replacement parts, or other remedies under the applicable Rovker Warranty Policy.

2. Returns for Quality Issues

Rovker stands behind the quality of our products. If you believe your electric bike has a manufacturing defect or other covered quality issue, please contact our Customer Support Team as soon as possible.

Important Notice Regarding Minor Issues

Not every cosmetic or minor issue qualifies as a quality-related return.

Minor damage that does not affect riding safety, functionality, or normal operation may be handled through our after-sales service rather than a return or refund.

Examples may include:

Minor paint imperfections
Small surface scratches
Loose or partially detached decals
Minor cosmetic imperfections
Other issues that do not affect the bike's normal operation or safety

Depending on the circumstances, Rovker may provide replacement parts, repair assistance, troubleshooting support, or reasonable compensation.

2.1 Quality Issues Within 14 Days of Delivery

If a manufacturing defect or significant quality issue is confirmed within 14 days of delivery, the customer may choose one of the following options, subject to inspection:

Option A — Full Refund

Receive a full refund for the eligible product.
Rovker will cover the applicable return shipping cost.
No restocking fee will be charged for an approved quality-related return.

Option B — Replacement

Receive a replacement electric bike or applicable replacement component.
Rovker will cover the applicable return shipping cost for an approved quality-related replacement.
Replacement availability may depend on inventory.

Quality Inspection

All quality-related claims are subject to review by the Rovker Customer Support Team.

If our inspection determines that the reported issue was caused by:

Accident or collision
Improper use
Unauthorized modification
Improper assembly
Neglect
Abuse
Normal wear and tear
Failure to follow product instructions

the issue may not qualify as a manufacturing defect.

In such cases, the customer may be responsible for applicable return shipping and other related costs.

2.2 Quality Issues 15–30 Days After Delivery

For quality-related issues reported between 15 and 30 days after delivery, eligibility for a return, replacement, or refund will be determined on a case-by-case basis.

Depending on the nature and severity of the issue, Rovker may provide:

Replacement parts
Technical support
Repair assistance
A replacement product
A return and refund, where applicable

Some returns during this period may require the customer to pay part or all of the return shipping costs, depending on the cause and circumstances of the issue.

Please contact our Customer Support Team before shipping the product back.

Missing or Defective Components

If a component is missing or defective within 30 days of delivery, Rovker will, where applicable, provide replacement parts at no additional charge after verifying the issue.

2.3 Quality Issues After 30 Days

After the 30-day return period has expired, Rovker does not provide returns or refunds for quality-related issues.

However, eligible products remain protected by the applicable Rovker Warranty Policy.

Depending on the warranty terms and the nature of the issue, available remedies may include:

Replacement parts
Repairs
Technical support
Component replacement
Other warranty remedies determined by Rovker

3. Parts and Accessories

3.1 New and Unused Parts or Accessories

New and unused parts or accessories may be eligible for return or exchange within 7 days of delivery.

To qualify:

The item must be unused and in resalable condition.
The item must be returned in its original packaging.
All accessories and included components must be returned.
The customer must provide valid proof of purchase.
The return must be authorized by Rovker before shipment.

For approved returns due to customer preference or ordering mistakes, the customer is responsible for:

Original and return shipping costs, where applicable
Restocking fees, if applicable
Taxes
Platform or payment processing fees that cannot be recovered

Exceptions

If Rovker sends the wrong item or the item is confirmed to have a manufacturing defect, Rovker will cover the applicable return-related costs and provide an appropriate replacement, refund, or other solution.

3.2 Opened or Used Parts and Accessories

Opened, installed, modified, or used parts and accessories are generally not eligible for return or refund, unless the item is confirmed to have a manufacturing defect or was incorrectly shipped by Rovker.

4. Minor Cosmetic Issues

Minor cosmetic imperfections that do not affect the safety, performance, or functionality of the electric bike generally do not qualify for a return or refund.

Examples include:

Minor scratches
Small paint imperfections
Loose or partially detached decals
Minor surface marks
Other non-functional cosmetic imperfections

Instead of returning the electric bike, customers may choose to keep the product and contact Rovker Customer Support to request an appropriate resolution.

Depending on the circumstances, Rovker may offer:

Replacement parts
Repair assistance
A partial refund or compensation
Other reasonable after-sales solutions

Any compensation amount will be determined based on the specific circumstances of the case.

5. How to Start a Return

To request a return, please contact our Customer Support Team at:

support@Rovker.com

Please include the following information:

Order number
Customer name
Email address used for the order
Product name or model
Reason for the return
Photos or videos showing the product and any reported issue, if applicable

For quality-related claims, providing clear photos or videos can help us evaluate your request more quickly.

Return Authorization

Do not ship a product back to Rovker without receiving prior authorization.

Once your return request has been reviewed and approved, Rovker will provide:

Return instructions
The applicable return address
Return shipping information or a return label, where applicable
Any additional requirements for the return

Unauthorized returns may be refused or returned to the sender at the customer's expense.

6. Return Shipping

Unless otherwise specified in this policy, customers are responsible for return shipping costs for returns due to personal preference, change of mind, incorrect ordering, or other non-quality reasons.

For electric bikes, the standard return shipping charge is:

$200 per electric bike

Rovker may cover return shipping costs when:

The wrong product was shipped by Rovker.
The product is confirmed to have a covered manufacturing defect.
Rovker specifically agrees to cover the shipping cost as part of an approved return or replacement.

Customers should not independently arrange return transportation without first receiving instructions from Rovker.

Rovker is not responsible for:

Return shipments sent without authorization
Return packages shipped to an incorrect address
Lost or damaged packages arranged independently by the customer
Additional transportation charges resulting from failure to follow Rovker's return instructions

7. Inspection and Refund Processing

Once the returned product is received, Rovker will inspect the item to verify its condition and eligibility.

Refunds are generally processed within 10–15 business days after the returned product has been received and inspected.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

If the returned product does not meet the applicable return requirements, Rovker may:

Reject the return;
Apply an applicable restocking or damage fee;
Deduct the cost of missing or damaged components; or
Offer an alternative resolution.

8. Exchanges and Replacement Bikes

If you are approved for an exchange or replacement electric bike, the original bike must generally be returned to Rovker before the replacement can be shipped.

Replacement availability is subject to current inventory.

If the replacement model has a different price, additional payment or a refund of the price difference may apply.

9. Important Return Conditions

Please keep the following requirements in mind:

Prior authorization is required before returning any product.
Products should be securely packaged to prevent damage during transportation.
Customers should retain the tracking information and shipping receipt until the return has been fully processed.
Rovker is not responsible for unauthorized returns or independently arranged shipments.
Refunds are processed only after the returned product has been received and inspected.
Products damaged due to improper use, accidents, unauthorized modifications, abuse, or neglect may not qualify for a full refund.
Any applicable restocking, shipping, damage, or missing-item deductions will be communicated during the return evaluation.

10. Products Purchased Through Third-Party Sellers

This Return & Refund Policy applies only to products purchased directly from the official Rovker website:

Rovker Official Website

Products purchased through third-party retailers or marketplaces—including Amazon, Walmart, eBay, or other authorized or unauthorized sellers—are subject to the return, refund, and warranty policies of the respective seller or marketplace.

For purchases made through a third-party seller, please contact the seller directly regarding returns or refunds.